Leaves + Accommodations
Leave and accommodation requests, handled on time and documented well.
Day to day support, vendor oversight, and process design for organizations whose requests are growing faster than the team that handles them.
The HRER can work the requests, manage the vendor relationship, or build the process your team will own.
Let's Talk See how we helpWhat usually brings teams here
- A return to office change is driving new accommodation requests.
- Request volume is up and turnaround is slipping.
- The leave or accommodation vendor needs closer management.
- A new leave platform is being implemented.
- Managers are not sure how to respond when a request comes in.
Where requests get stuck
Most delays start before anyone makes a decision.
The right questions are not asked at intake. The request moves between the employee, the manager, the vendor, and HR. Managers improvise. Weeks pass, and the record shows the wait.
- Organizations seeing more accommodation requests after a change in where or when people work
- HR and ER leaders who need someone to manage the leave or accommodation vendor day to day
- Teams without a dedicated leaves and accommodations owner
- Companies implementing or replacing a leave platform
- Leaders who want a risk read and a recommendation on each complex request
How we help
Work the requests, manage the vendor, or build the process.
Step in
Day to Day Support
Experienced hands on live leave and accommodation requests.
- Request intake and triage
- Interactive process support and documentation
- A risk assessment and recommendation on complex requests
- Manager guidance on what to say and do
- Employee and manager communications
- Follow through until the request is closed
Oversee
Vendor Oversight
A knowledgeable intermediary between your team and your leave or accommodation vendor.
- Day to day vendor coordination
- Intake questions that get requests in complete the first time
- Escalation and pushback when a request stalls
- Turnaround and quality tracking
- A regular read for HR and ER leadership
Build
Process Design
The workflow, tools, and training your team needs to run this well.
- Leave and accommodation workflows
- Intake tools and decision trees
- Communication templates
- Manager guidance and training
- HR workstream ownership for leave platform implementations
- Handoff to the internal owner
Flexible hourly, interim and project based support available. Remote, hybrid and onsite engagements available.
Let's TalkWhen a workplace change drives the volume
A return to office decision changes the request mix quickly.
New in office requirements and schedule changes bring a wave of accommodation requests. We help you set up intake, sort the requests, and give managers consistent answers before the backlog builds.
ER Relief + Interim SupportWho does the work
LeShanda Davis has led Leaves and Accommodations alongside Employee Relations and People Operations, and owned the HR workstream for leave and benefits platform implementations, including Sparrow and Unum.
Meet LeShandaReady to use
Leave and accommodation templates are available now.
Intake tools and communication templates your team can purchase without a consulting engagement.
Explore ER ToolsBuilt for you
We can design the whole process.
Leave and accommodation workflows are part of ER Infrastructure + Buildout. We build the process, create the tools, and train your team to carry it forward.
ER Infrastructure + Buildout